Admissions
Process
The Pine Grove Call Center is staffed with clinicians Monday – Friday from 7:30 a.m. to 7:30 p.m. Callers interested in possible treatment at Pine Grove will be asked for initial information such as name, address, phone number, relationship to the patient (if caller is not the potential patient), service requested and referral source. If interested in pursuing treatment, further information will be collected to include the potential patient’s demographic, and insurance information, as well as a description of the problem behavior.
As a courtesy, Pine Grove will verify insurance benefits and explain financial obligations for treatment. If the potential patient is interested in pursing treatment, the clinician will conduct a clinical interview to screen for placement in the Pine Grove family of services. The interview will consist of questions regarding current medications, medical problems, legal issue, substance abuse, behaviors and stressors, history of treatment, sexual addiction/compulsivity, eating disorders and violence. Following the interview, the clinician will consult the appropriate physician and a recommendation will be given.
Specialty admissions staff will assist in providing information regarding items to bring, nearby airports and other helpful information. If treatment in the Pine Grove family of services is not recommended, a referral will be made to other possible facilities.
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